FAQ
Frequently Asked Questions
- How much is the shipping cost to my country?
Free, all of our orders are sent for free worldwide.
- Do you have a physical store?
At this point, no. But you can pick up your favourite watch in Belgium.
Contact us to receive the pick-up address.
Free, all of our orders are sent for free worldwide.
- Do you have a physical store?
At this point, no. But you can pick up your favourite watch in Belgium.
Contact us to receive the pick-up address.
- Are you a certified Casio G-shock seller?
Yes, we are.
Yes, we are.
- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible. Mostly it is shipped the same day or the workingday after ordering. In busy periods it can sometimes take a few days but we will do everything to get your piece out asap and on the way to you.
When your order is placed AND paid, it will be shipped as soon as possible. Mostly it is shipped the same day or the workingday after ordering. In busy periods it can sometimes take a few days but we will do everything to get your piece out asap and on the way to you.
- How do we ship?
We ship all our orders with GLS, Bpost with tracking ID. (national postal service with A+ rating). We are not responsible for missed birthdays, holidays, ... We ship out your order the same day or the working day after a weekend/national holiday.
We ship under DAP incoterm for packages outside Europe.
We ship all our orders with GLS, Bpost with tracking ID. (national postal service with A+ rating). We are not responsible for missed birthdays, holidays, ... We ship out your order the same day or the working day after a weekend/national holiday.
We ship under DAP incoterm for packages outside Europe.
- How can I track my order?
When your order is shipped you received a tracking number. Track it at https://gls-group.eu/BE/en/track-trace or http://www.Bpost.be/track
Change the language of the tracking website in the top right corner.
When your order is shipped you received a tracking number. Track it at https://gls-group.eu/BE/en/track-trace or http://www.Bpost.be/track
Change the language of the tracking website in the top right corner.
- My tracking number does not work?!
When you received a tracking number, it does work. If it shows your package is being prepared, it means your artwork is being created and package is being prepared to send. Hang in there, you can't rush creativity.
For Bpost tracking numbers you'll need to fill in your postal code to make it work, together with the tracking code which you have received in your email box.
When you received a tracking number, it does work. If it shows your package is being prepared, it means your artwork is being created and package is being prepared to send. Hang in there, you can't rush creativity.
For Bpost tracking numbers you'll need to fill in your postal code to make it work, together with the tracking code which you have received in your email box.
- Does my watch have warranty?
Yes, all of the clockwork has 2 years of warranty.
Yes, all of the clockwork has 2 years of warranty.
- Does my watch come in a box?
Yes, all of our watches come in a metal box which then boxed again in a 7mm thick double corrugated cardboard box with inside protection for a flawless delivery.
Yes, all of our watches come in a metal box which then boxed again in a 7mm thick double corrugated cardboard box with inside protection for a flawless delivery.
- Do you have a return policy?
We're pretty sure you will like the We Lost Time watches. Many of hundreds clients worldwide can agree. Just in case you would want to send a watch back. It can only be returned when the watch is unworn, this for quality reasons. Items purchased with a discount code or in sales can not be returned. Return costs are at own expense. This within 14 days of ordering. There's no return on items that are produced on demand. These are made on demand and unfortunatly not refundable.
We're pretty sure you will like the We Lost Time watches. Many of hundreds clients worldwide can agree. Just in case you would want to send a watch back. It can only be returned when the watch is unworn, this for quality reasons. Items purchased with a discount code or in sales can not be returned. Return costs are at own expense. This within 14 days of ordering. There's no return on items that are produced on demand. These are made on demand and unfortunatly not refundable.
- How can I pay?
We accept, Paypal, Apple pay, Visa, Mastercard, Maestro, Bancontact & American Express. All common payment methods are accepted.
We also accept Bitcoin & Ethereum.
Contact us by email to pay your piece in crypto.
We accept, Paypal, Apple pay, Visa, Mastercard, Maestro, Bancontact & American Express. All common payment methods are accepted.
We also accept Bitcoin & Ethereum.
Contact us by email to pay your piece in crypto.
- Is my watch well protected when shipping?
Of course it is! We ship every piece with much inside protection so it will arrive in 1 piece. We take pride on every order.
Of course it is! We ship every piece with much inside protection so it will arrive in 1 piece. We take pride on every order.
